Refund Policy

At Virxio, your peace of mind is our priority. We offer a 30-day money-back guarantee and a 60-day retention guarantee on eligible purchases to help ensure customer satisfaction. By placing an order with Virxio, you agree to this Refund Policy. We reserve the right to update or modify this policy at any time at our sole discretion.

Money-Back Guarantee

You may be eligible for a partial or full refund if your order is not delivered within the specified time due to our actions or failure to process the service as described. Refund requests must be submitted within 30 days of the purchase date and must include relevant order details and reasonable evidence of the delay.

Exemptions and Limitations

The 30-day money-back guarantee does not apply to delays caused by factors outside our control, including platform outages, account restrictions, third-party actions, force majeure events, or changes made by the customer during delivery. Virxio reserves the right to refuse or withdraw refund eligibility where abuse, policy violations, or external interference is involved.

Retention Guarantee

Our retention guarantee covers replacements for lost followers, likes, views, and other eligible engagement for 60 days after order fulfillment, subject to compliance with our Terms of Service. If a covered service drops within that period, you must contact our support team with your order details and evidence of the loss within the 60-day window.

Terms of Eligibility

To remain eligible for a refund or refill, users must comply with our Terms of Service. Any breach of those terms, including providing incorrect links, changing usernames during delivery, switching accounts to private, deleting promoted content, or interfering with order processing, may void refund and retention coverage.

Order Cancellation

You may request a full cancellation and refund only if your order has not yet been processed. Once an order is in progress, it cannot be canceled. If you placed an order by mistake or need to request cancellation for another reason, contact our support team immediately; all such requests are reviewed fairly, but refunds after processing begins are not guaranteed.

Non-Refundable Situations

  • Orders already in progress or completed.
  • Delays caused by platform outages, algorithm changes, or third-party interference.
  • Incorrect account links, usernames, or order details submitted by the customer.
  • Changes made to the target account or content during active delivery.
  • Violations of our Terms of Service or suspected abuse of the refund system.

Need Clarification?

If you have any questions about this Refund Policy or your eligibility for a refund, please contact our support team before opening a payment dispute. We aim to review all reasonable requests fairly and assist you as quickly as possible.